Sift the noise. Surface what matters.

Features and benefits

Sifted View

One top-down board that removes guesswork and shows the next best ticket to handle.

Send team-wide updates with acknowledgment tracking so agents know what was seen and what still needs a response.

Pause tickets until the next real event, like hardware delivery, meeting times, or vendor follow-up windows.

When ticket queues are clear, surface proactive machine and maintenance work to keep technicians productive.

Creating a new service can trigger competency checks, ownership prompts, and template setup for consistent execution.

Track who is online, out sick, or on PTO and help route coverage so critical tickets are never abandoned.

Prompt agents to close or update untouched open work before day-end so queues stay accurate.

Manage tickets from iPhone and iPad with asset-aware workflows, including scanner-driven ticket entry on the roadmap.

sifted

Coming soon